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At Visalia Hobbies, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, you can return it following the guidelines below.

Eligibility for Returns

  • Items must be returned within 30 days from the date of purchase.
  • Items must be in their original condition, unused, and with all original packaging and tags intact.
  • Custom-made, personalized items, and clearance items are non-returnable.

How to Initiate a Return

Step 1: Contact Us

Email us at [email protected] or call 559-734-8072 to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

Step 2: Receive Return Instructions

  • Our customer service team will provide you with instructions on how to return your item(s).

Step 3: Ship or Drop-Off Your Item

  • Securely package your item, including all original packaging, accessories, and documentation.
  • Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package arrives safely.
  • Arrange drop-off at our store during operating business hours.

Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 days.
  • Please note that original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.

Non-Returnable Items

  • Custom-made and personalized items.
  • Clearance or final sale items.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [email protected] or 559-734-8072.
  • We will arrange for a replacement or refund, including return shipping costs.

Important Information

  • We recommend using a trackable shipping method for returns to ensure your package arrives safely.
  • We are not responsible for items lost or damaged during return shipping.

Contact Us

If you have any questions about our return policy, please contact us at:

We are here to help and ensure your shopping experience with Visalia Hobbies is a positive one.

Visalia Hobbies – Central California’s Premier Source for Radio Control (R/C or RC) Cars, Trucks, Airplanes, Boats and Helicopters.

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